We know that because of security issues, waiting for your flight at the airport is much longer than it used to be. I think many of us who fly regularly are getting used to the changes, and we know how to "do what needs to be done". We take along our ipods, Laptops, Kindles, and keep ourselves busy while we wait. What about the kids...the young families who are traveling on vacation? You know the ones I mean. They are pushing the strollers and have bags piled up high, and they are heavily weighed down with all of the kids' paraphernalia. The moms are so busy watching the little ones that it is a struggle to manage all of this. So, finally they get through security, plunk themselves down at the gate waiting area and try to take a breath before they need to manage to get in line and on the flight.
But, there is nothing for the kids to do while they wait! The designer of the new airport waiting area forgot about the needs of young families. The decor works, but, functionally, it is not serving its purpose of making for a pleasant wait.
Just one Play Table at the gate would mean all of the difference to that young family. How many more families will pass though your airport gates today without their needs met.
It's something to consider for all of the big and little hubs out there. Make it easy for your families to travel and they are likely to fly again. If it becomes too much of a hassle, next year they may decide to stay home.
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