It troubles me to find boxes of tired-looking toys—with small, broken parts—at my auto repair center, at my bank, at the optometrist, at the doctor's office, and in many places where I shop for goods and services with my children.
How, can businesses that spent money and time to provide strong customer service forget about the children of the customers? Would they serve coffee in unwashed, chipped cups to customers? Don't they realize they are creating a liability for themselves?
Juliana Lapitino, President and Creative Director of Kiddinaround.com, continues to educate business owners about the growing need for them to provide safe, diversionary play for children who visit their establishments.
What have your experiences been?
